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Coinbase said it will leverage Agara’s tech to “automate and enhance” its customer experience tools. The deal also adds deep learnings and AI expertise to Coinbase’s existing tech capacity, and furthers its buildout of a tech hub in India, according to the post. Original Source
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A crypto hodler is outraged after allegedly copping a $954,135 fee from centralized exchange FTX. The trader claims the fee was charged over a mistaken deposit they believe was the exchange’s fault.On Oct. 6, the Rekt Blog published screenshots of correspondence that suggest the problems began when the customer deposited
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An AT&T customer filed a lawsuit against the company last week accusing it of failing to provide “reasonable and appropriate security to prevent unauthorized access to its customer wireless accounts.” This has led to the theft of cryptocurrency from the plaintiff’s crypto exchange account. AT&T Sued by Crypto Investor An AT&T customer,
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The New York Attorney General (NYAG) has won a victory against crypto exchange Coinseed for its dodgy dealings with Dogecoin and defrauding its customers. On Sept. 13 NYAG Letitia James ordered Coinseed Inc. to permanently halt operations and pay $3 million in fines after it had been accused of freezing withdrawals
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Popular cryptocurrency exchange Coinbase recently amassed a panoply of customer service complaints regarding account locking, hacking and even lost funds.A recent tweet by crypto analyst Kaleo garnered hundreds of comments from users all sharing stories of their unfavorable experiences with the exchange. This isn’t the first time the firm has
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Coinbase is under fire for terrible customer service following reports of users accounts being hacked and drained of funds. According to an Aug. 24 investigation by CNBC, thousands of customers across the country have lodged complaints against the company.The outlet stated that it had interviewed numerous Coinbase customers who claimed hackers
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Circle was quick to release a statement, ensuring that there would be full cooperation with IRS, and assuring their clients of the safety of their assets.The IRS is no stranger to going after the tax records of cryptocurrency companies, in 2016, crypto company Coinbase was forced to eventually produce client
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Deltec, Tether’s Bahamas-based bank, announced Thursday it was investing customer funds in bitcoin.The announcement, made by Deltec Bank & Trust Chief Investment Officer Hugo Rogers during a year-in-review video, raises new questions about whether the dollar-pegged USDT stablecoin, which is in theory backed by cash and “cash equivalents,” as well
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A U.S. agency that fights financial crime is encouraging financial institutions, ranging from banks to cryptocurrency exchanges, to share customer information with one another to catch wrongdoers.The Financial Crimes Enforcement Network (FinCEN), a bureau of the Treasury Department, issued a fact sheet Thursday spelling out that the 2001 Patriot Act
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