Wednesday, December 18, 2024
Home > customer (Page 13)

Coinbase Ditches US Customer Tax Form That Set Off False Alarms at IRS

Cryptocurrency exchange Coinbase has decided to discontinue sending customers 1099-Ks, the U.S. tax form which led the Internal Revenue Service (IRS) to mistakenly think traders had underreported their gains. The exchange will instead use the 1099-MISC form, at least for customers who earn interest on lending and similar products, it said

Read More

Dormant crypto exchange Cobinhood to ax real-time customer support in 2021

Taiwan-based cryptocurrency exchange Cobinhood is making significant adjustments to its customer service practices in 2021.According to an official announcement on Nov. 1, Cobinhood will change its customer service policy to get rid of real-time interactions with clients.Starting Jan. 1, 2021, Cobinhood’s customer support will only communicate with clients through email.

Read More

Canadian Exchange Shakepay Gets Cold Wallet Insurance to Protect Customer Funds

Crypto exchange Shakepay, which describes itself as “Canada’s fastest-growing bitcoin platform,” conducted a “proof-of-reserves” audit and acquired an insurance policy to reinforce its security, perhaps learning a lesson from fellow Canadian platforms QuadrigaCX, Einstein and Coinsquare, which all lost customer funds or have otherwise been involved in scandals over the

Read More

Robinhood Vows to Improve Platform Following Customer Tragedy

Alexander Kearns, a 20-year-old customer of stock and cryptocurrency trading platform, Robinhood, committed suicide on June 12. This tragedy reportedly occurred after an erroneous negative balance of more than $730,000 appeared in Kearns’ account. This error has prompted the platform to take measures in order to improve the platform’s offering.According

Read More